Shipping policy

Shipping Policy
Every Gilded Brim hat is custom-made, so please allow time for us to create your order with care.

Processing Time
Custom orders take 5–10 business days to make before they ship. Ready-to-ship items ship within 1–3 business days. During busy seasons and holidays, processing may take longer.

Shipping Rates and Methods
• We ship within the United States via UPS.
• Shipping rates are calculated at checkout.
• Free shipping on orders over $200 or more.
• Hats ship in a protective box to help them keep their shape.

Tracking
You’ll get a tracking number by email once your order ships.

Delivery Timing
Once shipped, most orders arrive within 3–7 business days. We’re not responsible for carrier delays.

Address Accuracy
Please double-check your shipping address at checkout. We’re not responsible for orders sent to an incorrect address. If a package is returned to us, the customer pays reshipping costs.

Lost or Stolen Packages
Once a package is marked delivered, we’re not responsible for lost or stolen items. If a package shows no tracking movement for days, please contact us and we’ll help file a claim with the carrier.

Damaged in Transit
If your hat arrives damaged, contact us within 3 days of delivery at hello@thegildedbrim.com with photos of the hat and the box.

Local Pickup and Events
Local pickup is available in the Allentown, PA area by appointment. Hats bought at events are handed to you on-site and don’t ship.

International Shipping
We don’t ship internationally at this time.

Questions? [email]