Refund policy

Refund Policy
At The Gilded Brim, every hat is personalized just for you. Because of this, all sales are final. We do not offer refunds, returns, or exchanges.

Before You Buy
Please check your size, style, and customization details before you finish your purchase or approve your design. We’re happy to help you find the right fit.

Damaged or Incorrect Items
If your order arrives damaged or isn’t what you ordered, contact us within 3 days of delivery at [email] with photos. We’ll repair or replace your item.

Event Bookings
A 25% deposit is required to reserve your date. Deposits are non-refundable. With at least 7 days’ notice, a deposit may be moved to a new date one time, depending on availability.